The Challenge

Decjuba was previously using a legacy system that had reached end-of-life and was no longer supported. The business needed a modern, scalable solution that could handle the complexities of the General Retail Industry Award, frequent legislative changes, and the operational demands of a multi-site retail business.

Claire and her team sought a system that:

• Was easy for store managers to use
• Delivered accurate pay outcomes
• Supported complex rostering
• Enabled proactive compliance management

With increasing scrutiny around wage compliance and legislation such as wage theft laws, Decjuba needed a solution that could help prevent issues before they occurred.

The Solution

After a thorough tender process, Decjuba selected OAHI based on Claire’s prior experience with the platform and its proven reliability in retail environments. Key reasons for choosing OAHI included:

• Trust in the product from previous implementations
• Commercial viability and cost-effectiveness
• Strong implementation support and technical expertise

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Claire appreciated that OAHI was not only reliable but also backed by a team that understood retail deeply. She shared:

"OAHI has tools that analyse our data and help us identify issues before they occur. That’s critical for compliance."

OAHI’s tools allowed Decjuba to modernise its payroll operations, build award-compliant work rules, and streamline rostering and budgeting processes. Claire also highlighted the accuracy of OAHI’s forecasting tools, which helped the business manage wage budgets with confidence.

The Results

Since implementing OAHI, Decjuba has seen measurable and anecdotal improvements:

• Peace of Mind: Confidence in compliance and data accuracy
• Reallocated Headcount: Payroll team efficiency allowed for resource reallocation to more value-added activities
• Improved Store Operations: Store managers spend less time on admin and more time on the shop floor
• Policy Modernisation: Transition from manual forms to digital workflows for team member choices
• Audit Readiness: Easy access to granular payroll data and clear reasoning behind pay outcomes

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Claire shared,

“I’m confident our processes are in great shape. What once would’ve been an administrative headache is now streamlined, with data that’s straightforward to extract and explain.”

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Why OAHI?

Claire highlighted several standout features and benefits:

• Accurate Forecasting: Reliable wage budgeting and cost control
• Award Interpretation Tools: Confidence in handling complex and changing award conditions
• Implementation Excellence: Consultants spent days understanding Decjuba’s specific needs and configuring the system accordingly‍
• Balanced Value: A system that delivers both functionality and affordability