OAHI Solutions for Finance, Banking, Legal & Contact Centres
Regulatory Confidence. Cost Clarity. Operational Control. Seamless Service.
Navigate complex award rules, compliance mandates and service-level targets with OAHI’s specialised platform for finance, banking, legal teams and contact centres. Automate validations, enforce policies, balance call volumes and gain real-time cost and adherence insights. So you can focus on strategic priorities and customer outcomes, not rostering puzzles.
Key Benefits
Automatically align rosters to call volume forecasts, skill sets, contractual rules and regulatory requirements.
Ensuring the right people are ready when demand peaks in any finance, banking or legal team, or contact centre.
Embed internal policies (shift premiums, on-call allowances, fee recoveries) and award/award-related conditions into live adherence monitoring.
Helping to maintain customer satisfaction, audit readiness and reducing exception handling.
Monitor labour spend by cost centre, team, matter code or queue in real time.
Use live dashboards to detect variances, control budgets and optimise resources before they impact your bottom line.
Model staffing scenarios for busy periods, campaign peaks, regulatory changes or matter load. Simulate financial and service impacts before committing.
Ensuring informed decision-making and business agility.
Compliance Engine
Centralise award rules, enterprise agreements, EBAs and firm-specific or industry-specific policies; enforce them across rostering, time capture and payroll.
Intelligent Rostering
Automatically generate shift patterns that balance demand forecasts, staff preferences, qualifications and budget constraints.
Whether it’s for contact centres, call-heavy banking operations or specialist legal support teams.
Real-Time Adherence & Analytics
Visualise labour budgets, actuals, SLA adherence and queue metrics live. Drill into occupancy, shrinkage, average handling times, cost-per-contact, matter or case trends to drive proactive interventions.
Pay Pulse Integration
Capture and validate hours worked accurately, feeding clean, compliant data into payroll to eliminate underpayments, rework and administrative overhead.
Scenario Modelling
Simulate the effect of staffing changes, award updates, call-volume surges or case allocations. Aligning workforce costs with revenue, service-level and compliance targets.
